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HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (info@comicsoncoffee.com) or calling us (239-244-8664) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #__ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM EST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
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HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email info@comicsoncoffee.com
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WHERE DOES MY COFFEE COME FROM?At Comics On Coffee, we source top quality beans from the world's best coffee-producing regions. Our (Direct Trade) farms are located in high altitude regions of Nicaragua, Honduras, and Colombia.
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WHAT ARE YOUR SHIPPING RATES?Comics On Coffee offers USPS, or UPS rates for most orders based on the destination, order weight, and shipping service. We currently ship to the continental U.S. only.
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